Terms and conditions

These terms and conditions – as may be amended from time to time – apply to all our services directly or indirectly (through distributors) made available online. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

1. Scope of our Service

Through this website we (HotelsKosova.com) provide an online platform through which hotels (including all types of temporary accommodation) can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through HotelsKosova.com, you enter into a direct (legally binding) contractual relationship with the hotel at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel. When rendering our services, the information that we disclose is based on the information provided to us by the hotels. As such, the hotels are given access to our website through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each hotel remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any hotel made available. Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

2. Hotel Prices and Rates

The prices on our site are highly competitive. All prices on the HotelsKosova.com website are per room for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email. All the rates are set by hotels, HotelsKosova.com does not set any room rate for any hotels which is offered through our website. Hotels may present special rates for certain occasions or special rates for weekdays and/or weekends. All the rates are presented on Euros, however you may pay with any other currency. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

3. Booking Charging Policy

When booking a hotel through HotelsKosova.com your Credit Card will be charged only with 10% of the total booking amount. The rest 90% of the total value must be paid at the Hotel. You will receive all the details for your payment on booking confirmation email.

4. Cancellation and Refund Policy

By making a reservation with a hotel through HotelsKosova.com, you accept and agree to the general cancellation and no-show policy HotelsKosova.com and hotels listed in this website. Any reservation that has been done through HotelsKosova.com can be canceled 24 hours before the earliest check-in time of the date when your reservation starts, and you as a client will not have any liabilities to hotel. In case of cancelation of your booking in less than 24 hours before the earliest check-in time of the date when your reservation starts or in case of no-show in hotel, you as a client agree to pay 90% of the total amount only for the first night of your booking. This amount will be withdrawn from your Credit Card by the Hotel, not by HotelsKosova.com. In case of booking cancelation or no-show at the hotel, the 10% of booking service charge that has been paid in non-refundable.

5. Credit card and Payment processing

HotelsKosova.com utilizes the merchant services of MultiCards.com, and as such HotelsKosova does not keep any record of your Credit Card and payment information. Your Credit Card information is exchanged with MultiCards.com through secure SSL encrypted connection. Nor HotelsKosova.com neither the hotel you have booked keeps your Credit Card information. According to our terms and conditions in case of late cancelation or in case of no-show in hotel client has to pay 90% of the total amount of the first booking night. In such situation HotelsKosova.com with require from the merchant service that the clients Credit Card is charged for the specific amount in the name of the Hotel that has been booked.

6. Further correspondence

By completing a booking, you agree to receive an invitation email to complete our guest review form which we will promptly send to you after your stay at the hotel. The completed guest review may be uploaded onto the relevant hotel’s information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the hotel. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. Other than the email confirmation providing for the confirmation of the booking and the invitation to fill out and complete the guest review, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.

7. Disclaimer

Subject to the limitations set out in these terms and conditions, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect of our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events). However, neither we nor any of our affiliated companies shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel as made available on our website, (iii) the services rendered or the products offered by the hotel, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

8. Miscellaneous

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by HotelsKosova.com, its suppliers or providers.


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