Privacy Policy

We highly value your trust in choosing HotelsKosova.com for your online hotel reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).

1. Information collection

When you make a reservation for a hotel (or any other type of accommodation), you will be asked to complete online forms providing for: your name, (home or office) address, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available and reservation preferences. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).

2. Disclosure of personal details

For our services, we shall collect for the following purposes the following information: Reservation orders: For the purposes of completing your booking and save for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name to the relevant hotel with which a booking is made. Credit card details are sent through SSL encryption directly to our merchant service provider MultiCards.com. Surveys: By completing a booking, you agree to receive an invitation email to complete our guest review form which we will promptly send to you after your stay of the hotel, which review can also be completed anonymously. By completing the guest review, you agree that the completed guest review can be uploaded to our website at the relevant hotel information page for the sole purpose of informing (future) customers on the service (level) and quality of the relevant hotel. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. If you no longer wish to receive a survey request email, you can simply click on the unsubscribe link or reply (with "unsubscribe" in the subject line). Cookies are text files stored at your computer, either temporary or persistent on your hard drive. Cookies are used for authenticating, session tracking (state maintenance), and maintaining specific information about the users of our website, such as site preferences or the contents of their electronic shopping carts. Furthermore, we will record your IP address, browser type, Internet Service Provider (ISP) for fraud, misuse and criminal investigation purposes. Please note that, in accordance with European personal data protection laws, strict security procedures are observed within HotelsKosova.com to prevent personal data misuse and unauthorized access.

3. Protect your credit card information

In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. For example, your credit card information is transmitted to our merchant service provider through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Only authorized employees are permitted to access our MultiCards.com account performing their duties in respect of our services. Our server and network are protected by firewalls against unauthorized access and we have intrusion detection systems that monitor and detect unauthorized (attempts to) access to or misuse of our servers.

4. When does HotelsKosova.com send you emails?

After you have made a booking, you will receive a confirmation message with all the information about your booking. You may take this confirmation to the hotel as proof of the reservation. Furthermore, after your stay at the hotel, we will send you the guest review survey, which we appreciate to be filled in by you. Your completed guest review form may be uploaded onto the relevant hotel’s information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the hotel. If you have any suggestions or remarks about this privacy statement, please send an email to info@hotelskosova.com. We are at all times entitled to change the way we collect, transmit and process the personal information and such other information as we may deem necessary. This Privacy Statement may therefore be amended from time to time in order to reflect the latest changes.